Job Description Aftersales Field Service Engineer Manager
Full-time role in London, UK
Closing date 01/07/2019
Competitive Salary + Bonus
Flexible Central / Southern England with UK & international travel
A well-established, award-winning London-based design practice, Luke Hughes & Company design, engineer, manufacture and deliver exceptional bespoke furniture for notable buildings, the world’s leading design architects and prestigious client organisations worldwide.
With more than 100,000 pieces of furniture in place in over 300 cities, significant growth in our US, UK and China business and strong long-term deal flow, we are actively looking to recruit an exceptional individual to develop and lead our Aftersales / Field Service business.
Reporting to the Sales & Marketing Director and liaising closely with our account, project management, production and design engineering teams based in central London, New York and Beijing, you will develop, implement, lead and grow our innovative aftersales business, which is founded on the principles of exceptional lifespan and long-term sustainability.
This is a really interesting role and will take a special kind of person with a unique combination of skills and expertise. First and foremost, it is hands-on, but also involves being able to lead and build our aftersales relationship with high-profile UK and international clients, so it requires excellent communication, planning and coordination skills as well as a deep understanding of furniture design, manufacture and refurbishment.
From simple individual fixes to the planning and running of complete installs and refurbishment programmes for clients to maximise the product lifecycle, you can expect your work will take you all over the UK, to the US, the Middle East and Asia, where you will work with our in-house production management team to build a network of specialists within our ISO9001 supplier management framework.
Your success will quickly lead to the development of an Aftersales organisation around you which contributes directly to both the bottom line and repeat business. You therefore have to demonstrate an innate ability to lead a team, build trust, and deliver results.
You will have:
We are keen to receive applications from individuals who are ambitious, have a desire to learn and who want to want to make an outstanding contribution as part of a tightly knit team of specialists in a rapidly scaling business.
To apply, please submit your CV and cover letter/email (including current remuneration details) by direct email to our retained HR Consultant Hugh Nickerson of Conundrum firstname.lastname@example.org quoting reference JID1092 in the email subject line.